Last updated: November 2025

Who We Are

Toronto Psychological + Neuropsychological Services (“we,” “our,” or “the practice”) provides psychological and neuropsychological services to adults and older adults in Ontario.

Our website address is: https://psychtoronto.ca.

This Privacy Policy explains how information is collected, used, and protected when you visit our website or contact us through online forms.

This policy applies only to information collected through the website, not to clinical records.

Clinical records are protected under separate professional and legal standards in Ontario.

Information We Collect Through the Website

1. Information You Provide Voluntarily

When you submit a contact form or email us, we may collect:

• Your name

• Email address

• Phone number (if provided)

• Any information you include in your message

Please avoid submitting highly sensitive or detailed personal/medical information through the website form.

2. Website Analytics & Technical Data

Our website may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the site

This information helps us improve website performance and does not identify you as an individual.

3. Cookies

Cookies may be used to:

• Remember your preferences

• Improve website functionality

• Analyze website traffic

You can disable cookies through your browser settings.

Media Uploads

If you upload images to the website (e.g., through a form), avoid including embedded location data (EXIF GPS).

Website visitors may be able to extract location data from publicly displayed images.

Embedded Content From Other Websites

Articles or pages on this site may include embedded content, such as:

• Videos

• Images

• Maps

• External articles

Embedded content behaves as if you visited the other website directly.

Those sites may collect data, use cookies, or track your interaction according to their privacy policies.

How We Use Your Information

Information collected through the website may be used to:

• Respond to your inquiry

• Schedule an appointment

• Provide general information about services

• Improve website functionality and security

We do not sell or share your personal information with third parties for marketing purposes.

Who We Share Data With

Your website data is only shared with:

• Our website hosting provider

• Secure email systems involved in delivering your message

• Spam or security monitoring tools

If you request a password reset (if website accounts ever become active), your IP address may appear in the reset email.

No clinical or confidential patient information is ever shared through the website.

How Long We Retain Data

• Contact form submissions may be retained for administrative purposes.

• Technical analytics data may be stored for performance monitoring.

• If website commenting becomes enabled in the future, comments and metadata may be retained indefinitely.

Website form submissions are not clinical records.

Your Rights

You may request:

• Access to the personal information collected through the website

• Correction of inaccurate information

• Deletion of website data we hold

This does not include information we are required to retain for administrative, legal, or security purposes.

Clinical records follow separate legal guidelines under Ontario law and the College of Psychologists and Behavioural Analysts of Ontario (CPBAO). Requests related to clinical records must follow regulated procedures.

Where Your Data Is Sent

Contact form submissions and visitor activity may be checked through:

• automated spam detection services

• website security tools

• hosting-based firewalls

This ensures website safety and reduces malicious activity.

Email & Digital Privacy

Email is not a fully secure form of communication.

While we take reasonable steps to protect information transmitted through the website, we encourage you not to include highly sensitive personal or medical details in your initial message.

Confidentiality of Clinical Services

The confidentiality of psychological services is governed by Ontario law and CPBAO regulations.

This includes strict rules about:

• clinical recordkeeping

• informed consent

• limits to confidentiality (risk of harm, court order, etc.)

These standards are separate from website privacy and will be reviewed with clients directly.

Questions About This Policy

If you have any questions about this Privacy Policy or how your information is handled, please contact us.